Distance Sales Agreement
All transactions made via credit card on Ravla.com are secured with an SSL certificate at every stage.
1. PARTIES
This Agreement is signed between the following parties under the terms and conditions set forth below.
A. ‘BUYER’; (hereinafter referred to as “BUYER”)
B. ‘SELLER’; (hereinafter referred to as “SELLER”)
Name – Surname: RAVLA Gıda Tarım Sanayi ve Ticaret A.Ş.
Address: Yayalar Mahallesi Yayalar Caddesi No:10/A Pendik 34909 Istanbul – Turkey
By accepting this Agreement, the BUYER acknowledges that upon confirming the order, they will be obligated to pay the order price and any additional fees specified, such as shipping and taxes, and that they have been informed of this.
2. DEFINITIONS
In the implementation and interpretation of this agreement, the following terms shall have the meanings indicated below:
MINISTER: Refers to the Minister of Customs and Trade,
MINISTRY: Refers to the Ministry of Customs and Trade,
LAW: Refers to the Law No. 6502 on the Protection of Consumers,
REGULATION: Refers to the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188),
SERVICE: Refers to any consumer transaction other than the supply of goods, which is performed or committed to be performed in return for a fee or benefit,
SELLER: Refers to the company that offers goods to the consumer within the scope of its commercial or professional activities, or acts on behalf of or for the account of the party offering the goods,
BUYER: Refers to the real or legal person who acquires, uses, or benefits from a good or service for non-commercial or non-professional purposes,
SITE: Refers to the website belonging to the SELLER,
ORDERING PARTY: Refers to the real or legal person who places an order for a good or service through the SELLER's website,
PARTIES: Refers to the SELLER and the BUYER,
AGREEMENT: Refers to this contract concluded between the SELLER and the BUYER,
GOOD: Refers to movable property subject to shopping, as well as intangible goods prepared for use in electronic environments such as software, audio, video, etc.
3. SUBJECT
This Agreement governs the rights and obligations of the parties in accordance with the provisions of Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, regarding the sale and delivery of the product, the specifications and sales price of which are specified below, which the BUYER ordered electronically through the SELLER's website www.ravla.com.
The prices listed and announced on the website are the sales prices. Advertised prices and promises are valid until updated or changed. Prices advertised periodically are valid until the end of the specified period.
4. SELLER INFORMATION
Title: RAVLA Food, Agriculture, Industry and Trade Inc.
Address: Yayalar Mahallesi, Yayalar Caddesi No:10/A, Pendik 34909, Istanbul, Turkey
Phone: +90 850 259 0 785
Fax:
E-Mail: info@ravla.com
5. BUYER INFORMATION
Name/Surname/Title:
Address:
6. DELIVERY INFORMATION
Name/Surname/Title:
Address:
Phone:
Fax:
Email/Username:
7. INFORMATION ABOUT THE PRODUCT(S) SUBJECT TO THE CONTRACT
7.1. The basic characteristics of the goods/products/services (type, quantity, brand/model, color, number) are published on the SELLER's website. If the Seller has organized a campaign, you can review the basic characteristics of the relevant product during the campaign period. The campaign is valid until its expiration date.
7.2. The prices listed and announced on the site are the sales prices. Advertised prices and promises are valid until updated or changed. Prices advertised for a limited period are valid until the end of the specified period.
7.3. The sales price of the goods or services subject to the contract, including all taxes, is shown below.
Product Description
Unit Price
Subtotal (VAT Included)
Shipping Amount
Total:
7.4. The shipping fee, which is the cost of shipping the product, will be paid by the BUYER. However, the SELLER may not reflect all or part of the shipping fees to the BUYER in accordance with the terms of the campaign that will be stated on its website.
8. INVOICE INFORMATION
For payments made via bank transfer/EFT, the person/institution to whom the invoice will be issued must be the same as the account holder for the payment.
Name/Surname/Title:
Address:
Phone:
Fax:
Email/Username:
Invoice Delivery: The invoice will be delivered to the billing address along with the order during order delivery.
9. GENERAL PROVISIONS
9.1. The BUYER acknowledges, declares, and undertakes to have read and been informed of the basic characteristics, sales price, payment method, and preliminary delivery information regarding the contracted product on the SELLER's website, and to have provided the necessary confirmation electronically. By electronically confirming the Preliminary Information, the BUYER acknowledges, declares, and undertakes to have obtained the address that should have been provided to the BUYER by the SELLER before the distance sales contract was established, the basic characteristics of the ordered products, the price of the products, including taxes, and payment and delivery information, all of which are accurate and complete.
9.2. Each product subject to this contract will be delivered to the BUYER or the person and/or organization at the address specified by the BUYER within the period specified in the preliminary information section of the website, depending on the distance from the BUYER's residence, provided that the legal period does not exceed 30 days. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.
SELLER uses contracted cargo company(ies) when sending product(s) to BUYER. If these cargo company(ies) do not have a branch in the region specified by BUYER for delivery, BUYER must pick up the product(s) from another nearby branch of the relevant cargo company specified by SELLER.
9.3. The SELLER accepts, declares and undertakes to deliver the product subject to the contract in full, in accordance with the specifications specified in the order and with the warranty documents, user manuals, and the necessary information and documents, if any, and to perform the work in accordance with the legal regulations, free from all defects, in a sound manner and in accordance with the standards, on the basis of honesty and integrity, to maintain and improve the service quality, to show the necessary care and attention during the performance of the work and to act with caution and foresight.
9.4. The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining his/her explicit approval before the expiration of the performance obligation arising from the contract.
9.5. If the SELLER cannot fulfill the scope of the contract in case the product or service subject to the order is made available instead, the SELLER accepts, declares and undertakes that the information will be notified to the BUYER in writing within 3 days and the total price will be refunded to the BUYER within 14 days.
9.6. The BUYER electronically confirms this Agreement for the delivery of the product subject to the Agreement, and accepts, declares and undertakes that in the event of non-payment of any product subject to the Agreement and/or its cancellation in the bank records, the SELLER's obligation to deliver the product subject to the Agreement will end.
9.7. If the price of the contractual product is not paid to the SELLER by the relevant bank or financial institution due to the unauthorized use of the BUYER's credit card after the delivery of the contractual product to the BUYER or to the person and/or organization at the address indicated by the BUYER, the BUYER accepts, declares and undertakes to return the contractual product to the SELLER within 3 days, with the shipping costs being borne by the SELLER.
9.8. If the SELLER is unable to deliver the product subject to the contract within the specified time due to force majeure circumstances, such as the interruption of open negotiations and delays in fulfilling expenditure obligations, other than battery depletion, the SELLER acknowledges, declares, and undertakes to notify the BUYER of the situation. The BUYER also has the right to request from the SELLER that the order be canceled, that the product subject to the contract, if any, be replaced with a comparable product, and/or that the delivery be postponed until the permanent suspension of the delay is eliminated. In the event of cancellation of the order by the BUYER, for payments made by cash by the BUYER, the product division fee will be paid to the BUYER in cash and in a lump sum within 14 days. For payments made by the BUYER by credit card, the product division fee will be refunded to the relevant bank within 14 days of the BUYER's cancellation of the order. BUYER accepts, declares and undertakes that the average process for the amount refunded to the credit card by the SELLER to be reflected in the BUYER's account by the bank may take up to 2 to 3 weeks, and that the fact that this amount continues in the BUYER's account after being refunded to the bank is not entirely related to the bank transaction, and that BUYER cannot hold the SELLER responsible for possible delays.
9.9. The SELLER has the right to contact the BUYER for communication, marketing, notification, and other purposes via letters, emails, SMS, phone calls, and other means, using the address, email address, landline and mobile telephone lines, and other contact information specified by the BUYER in the site registration form or subsequently updated by the BUYER. By accepting this agreement, the BUYER acknowledges and declares that the SELLER may engage in the aforementioned communication activities.
9.10. The BUYER must inspect the goods/services subject to the contract before accepting them; they will not accept damaged or defective goods/services (such as those with crushed, broken, torn packaging, etc.) from the cargo company. The goods/services received will be deemed undamaged and intact. The BUYER is responsible for the careful preservation of the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must be returned.
9.11. If the BUYER and the credit card holder used during the order are not the same person, or if a security breach is detected regarding the credit card used in the order before the product is delivered to the BUYER, the SELLER may request the BUYER to provide the identity and contact information of the credit card holder, a previous month's statement of the credit card used in the order, or a letter from the card holder's bank confirming that the credit card belongs to the BUYER. The order will be frozen until the BUYER provides the requested information/documents. If the aforementioned requests are not met within 24 hours, the SELLER reserves the right to cancel the order.
9.12. The BUYER declares and undertakes that the personal and other information provided by the BUYER when registering on the SELLER's website is true and correct, and that it will compensate the SELLER for any damages it may incur due to the inaccuracy of this information, immediately, in cash and at once upon the first notification from the SELLER.
9.13. The BUYER accepts and undertakes to comply with and not violate the provisions of the legislation when using the SELLER's website. Otherwise, all legal and criminal liabilities that may arise will be fully and exclusively binding on the BUYER.
9.14. BUYER may not use SELLER's website in any way that disrupts public order, violates public morality, disturbs or harasss others, for any illegal purpose, or violates the material or moral rights of others. Furthermore, members may not engage in any activity (spam, viruses, Trojan horses, etc.) that prevents or obstructs others from using the services.
9.15. SELLER's website may contain links to other websites and/or other content that are not under SELLER's control and/or owned and/or operated by third parties. These links are provided for the purpose of facilitating navigation for BUYER and do not endorse any website or its operator and do not constitute any guarantee regarding the information contained on the linked website.
9.16. A member who violates one or more of the provisions of this agreement shall be personally and legally liable for such violation and shall hold the SELLER harmless from any legal or criminal consequences arising from such violation. Furthermore, if the matter is brought before the courts due to such violation, the SELLER reserves the right to claim compensation from the member for non-compliance with the membership agreement.
10. RIGHT OF WITHDRAWAL
10.1. If the distance contract relates to the sale of goods, the BUYER may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the product to the BUYER or the person/entity at the address provided, without assuming any legal or criminal liability and without giving any justification, provided that the BUYER notifies the SELLER. In distance contracts relating to the provision of services, this period begins on the date of signing the contract. The right of withdrawal cannot be exercised in service contracts where the performance of the service begins with the consumer's approval before the expiration of the right of withdrawal period. The costs arising from the exercise of the right of withdrawal shall be borne by the SELLER. By accepting this contract, the BUYER acknowledges that it has been informed of the right of withdrawal.
10.2. In order to exercise the right of withdrawal, written notice must be given to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not have been used in accordance with the provisions of "Products for which the Right of Withdrawal Cannot Be Used" set forth in this contract. In case of exercising this right,
a) The invoice of the product delivered to the 3rd party or the BUYER (If the invoice of the product to be returned is a corporate invoice, it must be sent together with the return invoice issued by the corporate in return. Returns of orders whose invoices are issued in the name of corporates will not be completed unless a RETURN INVOICE is issued.
b) Return form.
c) Products to be returned must be returned complete and undamaged, including the box, packaging, and any standard accessories.
d) The SELLER is obligated to return the total price and any documents that bind the BUYER to the BUYER within 10 days of receiving the notice of withdrawal, and to accept the return of the goods within 20 days.
e) If the value of the goods decreases due to a reason caused by the BUYER's fault, or if return becomes impossible, the BUYER is obligated to compensate the SELLER for losses to the extent of the BUYER's fault. However, the BUYER is not responsible for any changes or deterioration that occur due to improper use of the goods or product during the right of withdrawal period.
f) If the discount amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount benefited from the campaign will be canceled.
11. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
11.1.
a) Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are beyond the control of the seller or provider.
b) Contracts for goods prepared in accordance with the consumer's wishes or personal needs.
c) Contracts for the delivery of goods that are perishable or subject to expiration.
ç) Contracts for the delivery of goods whose protective elements, such as packaging, tape, seals, or packages, have been opened after delivery; and whose return is unsuitable for health and hygiene reasons.
d) Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.
e) Contracts for books, digital content, computer consumables, data recording and data storage devices presented in physical form, provided that protective elements such as packaging, tape, seals, or packages have been opened after delivery.
f) Contracts for the delivery of periodicals such as newspapers and magazines, excluding those provided under subscription agreements.
g) Contracts for accommodation, goods transportation, car rental, food and beverage supply, and leisure time for entertainment or recreation, which must be concluded on a specific date or period.
ğ) Contracts for services performed instantly electronically or for intangible goods delivered instantly to the consumer.
h) Contracts for services that began with the consumer's approval before the expiration of the right of withdrawal period.
Cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) must be returned in their unopened, untested, undamaged, and unused packaging.
12. EVENT OF DEFAULT AND ITS LEGAL CONSEQUENCES
BUYER acknowledges, declares, and undertakes that if payment is made by credit card and the BUYER goes into default, the BUYER will pay interest and be liable to the bank in accordance with the credit card agreement between the bank and the cardholder. In such a case, the relevant bank may take legal action and claim any resulting expenses and attorney fees from the BUYER. In any case, if the BUYER defaults on a debt, the BUYER acknowledges, declares, and undertakes to pay the SELLER any losses and damages incurred due to the delayed payment of the debt.
13. COMPETENT COURT
Complaints and objections arising from this agreement shall be submitted to the consumer arbitration committee or consumer court in the place where the consumer resides or where the consumer transaction was conducted, within the monetary limits specified in the following law. Information regarding the monetary limits is provided below:
Effective as of 01/01/2017, the value for applications to consumer arbitration committees for 2017:
a) District consumer arbitration committees for disputes under 2,400 (two thousand four hundred) Turkish Lira;
b) Provincial consumer arbitration committees for disputes between 2,400 (two thousand four hundred) Turkish Lira and 3,610 (three thousand six hundred and ten) Turkish Lira in provinces with metropolitan status;
c) In the centers of provinces that are not metropolitan municipalities, provincial consumer arbitration committees are authorized to resolve disputes under 3,610 (three thousand six hundred and ten) Turkish Lira.
ç) In districts of provinces that are not metropolitan municipalities, provincial consumer arbitration committees are authorized to resolve disputes between 2,400 (two thousand four hundred) Turkish Lira and 3,610 (three thousand six hundred and ten) Turkish Lira.
This Agreement is made for commercial purposes.
14. ENFORCEMENT
The BUYER is deemed to have accepted all terms of this agreement upon payment for an order placed through the Site. The SELLER is obligated to make the necessary software changes to ensure that the BUYER has read and accepted this agreement on the Site before the order is placed.
SELLER: RAVLA Food Agriculture Industry and Trade Inc.
BUYER:
DATE: