Super Food Shop
Super Food Shop
Super Food Shop
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User Agreement


All transactions made via credit card on Ravla.com are secured with an SSL certificate at every stage.


    Website Usage Agreement
  • Parties

This website user agreement (“Usage Agreement”) is made between Ravla and the User who logs in to the Website and/or becomes a member, regarding the User’s use of the Website and at the time of the User’s approval in the electronic environment where the Website is located.By logging in to the Website and/or becoming a member, the User acknowledges and declares that he/she has read the entire Terms of Use, fully understood its content and approved all its provisions.


  • Definitions

Seller: RAVLA Gıda Tarım Sanayi ve Ticaret A.Ş.

Site: Refers to the website consisting of the domain name www.ravla.com.

Buyer: Refers to the user who purchases goods and/or services offered for sale by the Seller by using the Services offered on the Website.

Content: All visual, audio, and written information shared on the Website, as well as open-source data such as logos, signatures, files, and music.

Service: Refers to the applications implemented by Ravla on the Website to enable Users to carry out the tasks and transactions defined in the Terms of Use.

User/Member: Refers to any natural or legal person who logs in and/or becomes a member of the Website and utilizes the Services offered on the Website under the conditions set forth in this Terms of Use. Sellers and Buyers become Users of the Website.

Product: Refers to any goods and/or services offered for sale by the Seller on the Website.


  • Subject and Scope of the Agreement

3.1 The subject of the User Agreement is the determination of the Services offered on the Website, the terms of use of these Services, and the rights and obligations of the parties.

3.2 The scope of the User Agreement includes the User Agreement and its annexes, as well as all statements, notices, and explanations made by Ravla regarding use, membership, and the Services contained within the Website.

3.3 By accepting the terms of the User Agreement, you agree to all statements made by Ravla regarding use, membership, and the Services contained within the Website, and to act in accordance with these statements.


  • Membership and Service Terms of Use

4.1 Membership is completed by the person wishing to become a User completing the registration process on the relevant section of the Website by submitting the necessary identification information for membership on the Website, and by Ravla's approval of the registration process. The rights and authority to become a User, as defined in this User Agreement, cannot be acquired until the membership process is completed.

4.2 To become a Member of the Website, the person must be of legal age and not have been temporarily suspended or permanently banned from membership by Ravla. Completing the Website registration process for minors, or those who have been temporarily suspended or permanently banned from membership by Ravla in accordance with Article 5.2 of this User Agreement, as stated above, will not result in their becoming a Member of the Website.


  • Rights and Obligations

5.1 User Rights and Obligations

5.1.1 The User acknowledges, declares, and undertakes that, while completing the membership procedure, using the Website's Services, and performing any transactions related to the Services on the Website, they will act in accordance with all the terms and conditions set forth in the User Agreement, the rules specified in the relevant sections of the Website, and all applicable legislation, and that they understand and approve all the terms and conditions set forth above.

5.1.2 The User acknowledges, declares, and undertakes that Ravla shall be authorized to disclose its confidential/proprietary/commercial information to both official authorities and rightful owners in accordance with the provisions of the Privacy Provisions, as well as applicable mandatory legislation, or in the event of alleged violations of the rights of other Users and third parties. Therefore, no compensation may be claimed from Ravla under any circumstances.

5.1.3 The Users are solely responsible for the security, safekeeping, safeguarding from third parties, and use of the system access tools (username, password, etc.) used by Users to benefit from the Services offered by Ravla. Ravla shall not be liable, direct or indirect, for any damages suffered or to be suffered by Users and/or third parties due to any negligence or omission by Users regarding the security, safekeeping, safeguarding from third parties, and safeguarding of the system access tools.

5.1.4 Users acknowledge, represent, and undertake that the information and content they provide on the Website is accurate and lawful. Ravla is not responsible or liable for verifying the accuracy of any information and content submitted to Ravla by Users or uploaded, modified, or provided through the Website, nor is it liable for guaranteeing or undertaking that such information and content is safe, accurate, or lawful. It also cannot be held liable for any damages arising from any inaccuracies or errors in such information and content.

5.1.5 Users may not transfer their rights and obligations under the User Agreement, in whole or in part, to any third party without Ravla's written consent.

5.1.6 Users who benefit from the Services offered by Ravla and those who use the Website may only conduct transactions on the Website for lawful purposes. Users bear all legal and criminal liability for all transactions and actions they perform on the Website. Each User acknowledges, declares, and undertakes not to reproduce, copy, distribute, or process the images, text, visual and audio images, video clips, files, databases, catalogs, and lists found on the Website in a manner that violates the real or personal rights or property of Ravla and/or any third party, and not to compete directly and/or indirectly with Ravla, either through these actions or through any other means. Ravla cannot be held liable in any way, directly or indirectly, for any damages suffered or that third parties may suffer due to Users' activities on the Website that violate the provisions of the User Agreement and/or the law.

5.1.7 Ravla, its employees, or its directors are not responsible for the services provided and content published on the Website by third parties, including Users. The accuracy and legality of the information, content, and visual and audio images provided and published by any third party are the sole responsibility of the individuals performing these actions. Ravla does not guarantee or warrant the security, accuracy, or legality of the services and content provided by third parties, including Users. 5.1.8 Users acknowledge, declare, and undertake that they will not engage in transactions that enable money transfers between their own memberships and those of their relatives on the Website, and that they will not engage in behavior that would manipulate the operation of the Website. Otherwise, they will compensate Ravla for any damages incurred.

5.2 Rights and Obligations of Ravla

5.2.1 Ravla reserves the right to change the Services and content offered on the website at any time; to block access to third parties, including Users, and to delete any information and content uploaded by Users to the system. Ravla may exercise this right without prior notice. Any changes requested by Ravla will be promptly implemented by the User. The User will be responsible for any damages arising from the User's failure to promptly comply with Ravla's requests for changes and/or corrections.

5.2.2 Ravla may provide links through the Website to other websites and/or portals, files, or content owned and operated by third-party vendors, providers, and other third parties not under Ravla's control. These links may be provided by Users or by Ravla solely for reference purposes and are not intended to endorse the Website or its operator, nor do they constitute any representation or warranty of any kind regarding the Website or the information it contains. Ravla has no responsibility for the portals, websites, files, or content accessed through links on the Website, the services or products offered through these portals or websites, or their content.

5.2.3 Ravla does not act as a mediator or arbitrator in disputes arising between Users regarding the Services and products provided on the Website.

5.2.4 Ravla may scan the content and/or messages it receives through the Website to identify messages and/or content that violate the operation of the Website and/or the User Agreement and/or the Website's general rules and/or general moral principles, and that Ravla finds unacceptable. Ravla may remove any detected messages and/or content from access at any time and in any manner; and may terminate the User's membership, temporarily or permanently, without notice.

5.2.5 As a result of the approval and implementation of the User Agreement, no partnership, agency, or employer-employee relationship arises between Ravla and the User.

5.2.6 When choosing a "User Name," the User undertakes not to violate the legal rights of third parties, such as copyright, trademark, or trade name. If the User violates the provisions of this article, Ravla may request that the User correct the violation of the User Agreement or, if it wishes, may temporarily or permanently cancel the User's membership without prior notice.


  • Privacy Policy
    Ravla may use User information in accordance with the Privacy Policy on this website. Ravla will not use User confidential information contrary to the User Agreement and Privacy Policy.

  • Intellectual Property Rights

Users may not resell, share, distribute, display, reproduce, create or prepare derivative works from Ravla Services, Ravla information and Ravla's copyrighted works offered through the Website, or allow anyone else to access or use Ravla's Services; otherwise, they will be liable for the amount of compensation claimed from Ravla for damages incurred by third parties, including but not limited to licensors, and for any other liability, including but not limited to court costs and attorney fees.


Ravla reserves all rights to all of its assets, real and personal rights, commercial information, and know-how, including all material and intellectual property rights it holds through the Ravla Services, Ravla information, Ravla copyrighted works, Ravla trademarks, Ravla business appearance, or the Website. Users acknowledge, represent, and undertake not to violate any and all Intellectual Property Rights belonging to Ravla or other Users on the Website.


  • Contract Changes
    Ravla may, at its sole discretion and unilaterally, amend this User Agreement and its annexes at any time it deems appropriate by posting them on the Website. The amended provisions of this User Agreement will become effective on the date they are posted; the remaining provisions will remain in full force and effect, continuing to have their respective effects and consequences.

  • Force Majeure
    In all cases legally considered force majeure, Ravla shall not be liable for any late, incomplete, or non-performance of any of its obligations under this Agreement. In cases of force majeure, delay, incomplete, non-performance, or default shall not be deemed, and the User shall not be entitled to claim compensation from Ravla under any name whatsoever for such circumstances. The term force majeure shall be interpreted as any unavoidable event beyond Ravla's reasonable control and that cannot be prevented despite due diligence, including, but not limited to, natural disasters, riots, wars, strikes, cyberattacks, communication problems, infrastructure and internet failures, cyberattacks, system improvement or renewal efforts and any malfunctions that may occur as a result, power outages, and adverse weather conditions.

  • Applicable Law and Jurisdiction

Turkish law shall apply to the implementation, interpretation, and legal relations arising from this User Agreement. Istanbul Courts and Enforcement Offices have jurisdiction over any disputes arising from or that may arise under this User Agreement.