Privacy and Security Policy
All transactions made via credit card on Ravla.com are secured with an SSL certificate at every stage.
All services provided on the www.ravla.com website are owned and operated by Ravla Gida Tarim Sanayi ve Ticaret A.Ş. – Ravla (hereinafter referred to as “Ravla”), registered and operating at Yayalar Mh. Yayalar Cd. No:10A Pendik TR-34909 Istanbul – Turkey.
Our company may collect personal data for various purposes. Below, we explain how and in what way personal data is collected and how and in what way it is protected.
Some personal information about members (such as name, surname, company information, telephone, address or e-mail address) is collected by our Store due to the nature of the business by filling out various forms and surveys on our store or through membership.
Our company may occasionally send campaign information, new product information, and promotional offers to its customers and members. Our members can choose whether or not to receive such information when they sign up. They can then change this choice in the account information section after logging in, or they can submit a notification via the link in the notification email they receive.
During the approval process carried out through our store or by e-mail, personal information transmitted electronically to our store by our members will not be disclosed or shared with third parties except for the purposes and scope determined by the "User Agreement" we have made with our members.
Our company records and uses the IP addresses of its members to identify system-related issues and quickly resolve any issues or disputes that may arise regarding the service provided. IP addresses may also be used to generally identify users and gather comprehensive demographic information.Our company may use the requested information for direct marketing purposes, either by itself or its collaborators, outside the purposes and scope specified in the membership agreement. Personal information may also be used to contact users when necessary. Information requested by our company, information provided by users, or information regarding transactions conducted through our store may be used by our company and its collaborators for various statistical assessments, database creation, and market research purposes, outside the purposes and scope specified in the "Membership Agreement," without disclosing the identities of our members.
Our company undertakes to keep confidential information strictly private and confidential, to consider this as a confidentiality obligation, and to take all necessary measures and exercise due diligence to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain or from unauthorized use or disclosure to a third party.
Credit Card Security
Our company prioritizes the security of credit card holders who shop on our websites. Your credit card information is not stored in our system in any way.
When you enter the transaction process, there are two things you should pay attention to to ensure you're on a secure site. One of these is a key or lock icon located at the bottom line of your browser. This indicates you're on a secure web page, and all your information is encrypted and protected. This information is used only in connection with the sales process and in accordance with your instructions. Information related to the credit card used during the purchase is encrypted using a minimum of 128-bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and transmitted to the relevant bank for query. If the card's availability is confirmed, the transaction continues. Since we cannot view or store any information related to the card, third parties are prevented from intercepting this information under any circumstances.
The reliability of payment/invoice/delivery address information for orders placed online by credit card is checked by our company against Credit Card Fraud.
Only you can access and change all the information you provide during registration. By protecting your login information securely, others cannot access or change your information. For this reason, 128-bit SSL security is used during registration. This system is an international encryption standard that is impossible to break.
Ravla does not make collections via credit card mail-order.
Third Party Websites and Applications
Our store may provide links to other sites within the website. Our company is not responsible for the privacy practices or content of sites accessed through these links. Advertisements published on our site are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement apply only to the use of our store and do not apply to third-party websites.
Exceptional Circumstances
In the limited circumstances specified below, our Company may disclose user information to third parties outside the provisions of this "Privacy Policy." These are limited in number;
1. To comply with the obligations imposed by the legal rules in force and issued by the competent legal authority such as Laws, Decree Laws, Regulations, etc.;
2. In order to fulfill the requirements of the "Membership Agreement" and other agreements that our store has concluded with the users and to put them into practice;
3. Requesting information about users for the purpose of conducting an investigation or research conducted by the competent administrative and judicial authority;
4. Situations where it is necessary to provide information to protect the rights or security of users.
Email Security
Never include your credit card number or password in any emails you send to our store's Customer Service department regarding any order. Information contained in emails can be viewed by third parties. Our company cannot guarantee the security of information transmitted through your emails under any circumstances.
Browser Cookies
Our company may obtain information about visitors to our store and their use of the website using a technical communication file (cookie). These technical communication files are small text files that a website sends to a user's browser to be stored in the main memory. A technical communication file facilitates internet use by storing site status and preferences.
A technical communication file helps us gather statistical information about how many people visit the site, the purpose of each visit, how many times they visit, and how long they stay on the site. It also helps us dynamically generate advertising and content from user-specific user pages. A technical communication file is not designed to collect data or any other personal information from your main memory or email address. Most browsers are initially designed to accept technical communication files, but users can adjust their settings to either suppress the technical communication file or to receive a notification when it is sent.
Our company may change the provisions of this "Privacy Policy" at any time by publishing it on the website, sending an e-mail to users, or publishing it on the website. If the provisions of the Privacy Policy change, they will become effective on the date of publication.
For any questions or suggestions regarding our privacy policy, please send an email to info@ravla.com. You can reach us using the contact information below.
Company Name: Ravla Food Agriculture Industry and Trade Inc.
Address: Yayalar Neighborhood, Yayalar Street, No: 10A, Pendik TR-34909, Istanbul – Turkey
Email: info@ravla.com
Phone: +90 850 259 0785 (RVL)